The Front Range of Colorado has seen a dramatic decrease of mortgage originators in the past four years. In 2007 there were 19,000 originators in the state offering real estate home mortgage loans and today less than 3,500 remain. However, one local lender, Freedom Financial Services, not only keeps growing but received the Excellence in Customer Service award in 2008 and 2010 from the Better Business Bureau of Southern Colorado.
The Excellence in Customer Service Award recognizes superior customer service and helps companies improve existing practices. Awardees have documented and demonstrated maturity in all aspects of customer service to their clients.
Founder and President of Freedom Financial Services, Roy Clennan, attributes the company’s success to the same systems that enabled the company to receive this award - making every possible attempt to develop a solid relationship with every customer and ensuring the very best customer service. “The mortgage business is emotional, and every loan has its own unique challenges. Our job is to make this process as smooth and transparent for the customer as possible." Freedom Financial Services also received the Excellence in Customer Service Award in 2008 and 2010 and has helped over 33,000 families.
Freedom Financial Services has 6 offices in Colorado including Grand Junction, Denver, Colorado Springs, Pueblo and Alamosa. Freedom Financial Services specializes in conventional/VA/ FHA/USDA home mortgage lending as well as purchases, refinancing and debt consolidation.
